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MyTherapist app trouble shooting information 

Duration and frequency of therapy is dependent on your goals.

Depending on your particular goals we may assign homework that will encourage self-growth, awareness, and speed your therapy process. It is your choice to complete the tasks.

Unlike other centers, we tailor our assessments for each patient. That takes more time on our part, however, the process saves you time during the testing process. Your amount of time in the office is dependent on your processing speed, memory recall, and stamina during the day.

We recommend that you bring snacks, lunch, and a drink to your testing day appointment. We are committed to doing our best to complete your testing on the day we see you. Leaving for lunch breaks or errands away from the office may cause you to need to return for a second day to complete the assessment.

Please wear comfortable clothing and bring a light jacket.

During the assessment day you will be completing tasks with Dr. Keehn, completing surveys, and providing information that will inform your diagnosis.

Complete pre-testing day surveys that we send via link to your email. The surveys may come to your email from sources such as Pearson Clinical, Pearson QGlobal, SASSI, and others.

Complete all forms both electronic and handwritten prior to your testing day.

We rely on the information you provide in the biopsychosocial form to establish salient history and to develop a focused assessment.

Upload requested copies of supplemental documents such as a medication list or academic progress report to your portal or bring them with you to the intake day or testing day.

We often ask for reference releases so that we can communicate directly with your provider which saves you time and enhances ours' and your providers' care of you.

The myTherapist app will allow you to upload documents, retrieve documents, send emails, and communicate through our T-secure HIPAA protected platform.

You may schedule your own THERAPY appointment through your myTherapist app.

Our staff will schedule your TESTING day with you. The myTherapist app does not allow you to schedule multi hour blocks of time on the same day, which are required for testing.

Testing cancellations after the 48-hour window will result in a non-refundable charge of $200.00.

Therapy cancellations after the 48-hour window will result in a non-refundable charge of $50.00.

We set aside a couple of designated times per week to return communication. Our office communicates primarily through the myTherapist app messaging which is a HIPPA protected platform.

We are not a crisis center and we do not provide first line crisis care. If you are experiencing an emergency please call 911, go to the nearest ER, or call the suicide hotline 988.

Please send a T-Secure message through your myTherapist app 48 hours prior to your appointment if you will be late or need to reschedule.

Testing cancellations after the 48-hour window will result in a non-refundable charge of $200.00.

Therapy cancellations after the 48-hour window will result in a non-refundable charge of $50.00.

We will process a charge of $50.00 for missed therapy appointments and $200.00 for missed testing days. Documented emergencies on the day of your appointment will be considered on a case-by-case basis.

Late fees are applied to cover office rental, staff payroll, supply expenses, HIPAA EHR record keeping platforms, tele-platform charges, HIPAA compliant communication sources, pre ordered testing supplies, and other operational costs incurred.

Assessments require tailored blocks of time and pre-order of your tests and measurements are completed prior to your appointment. We will work with you via T-Secure message, by text, or phone call to find the soonest appointment that meets your needs.

Current insurance company practices have made the insurance process untenable for our small office. Bypassing the insurance companies allows us to formulate a comprehensive tailored treatment plan to more effectively address your specific needs. Private pay allows your confidential records to remain confidential as we are not required to submit them to your insurance company for review unless you submit your bill to your insurance company for possible reimbursement.

For specific billing or payment questions please send a T-secure message through your myTherapist App or messages us through our website at https://lokahilife.com/contact-us/. Allow 5-7 business days for Ms. McFarland to reply.

Florida Psychology Licensure #12776 

https://mqa-internet.doh.state.fl.us/mqasearchservices/healthcareproviders 

Texas Psychology Licensure #36816 

https://vo.licensing.hpc.texas.gov/datamart/selSearchType.do 

Florida Board of Nurses Licensure #9684838 

https://mqa-internet.doh.state.fl.us/mqasearchservices/healthcareproviders

National Register of Health Services Psychologists #57046 

Texas 

This requirement is in accordance with Rule 884.31 of the Texas Behavioral Health Executive Council. The notice should provide information on how to file a complaint, or to ask questions directing individuals to the Texas BHEC website at www.bhec.texas.gov and a phone number (1- 800-821-3205) for more information.

Texas Behavioral Health Executive Council 

1801 Congress Ave., Ste. 7.300

Austin, Texas 78701

(512) 305-7700

Investigations/Complaints 24-hour, toll-free system- (800) 821-3205 

https://bhec.texas.gov/contact-us/ 

Consumer complaints may be completed through the Texas Office of the Attorney General Consumer Protection Division https://www.texasattorneygeneral.gov/consumer-protection/file- consumer-complaint.

Florida 

To file a complaint or ask questions to the Florida Psychology Board, use the MQA Complaint Portal at complaint-portal.mqa.flhealthsource.gov for a guided process, or submit a detailed written statement with supporting documents to the Florida Board of Psychology. MQA Florida refers to the Division of Medical Quality Assurance within the Florida Department of Health (DOH).

Division of Medical Quality Assurance Department of Health 

 4052 Bald Cypress Way, BIN C05,  

Tallahassee, FL 32399-3255 

mqa.psychology@flhealth.gov.

Good Faith Estimates: Under the "No Surprises Act," as of January 1, 2022 medical facilities are required to provide a "Good Faith Estimate" to patients not planning to use insurance. This Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. Please let your provider know if you plan to seek services as a self-pay client, and this can be provided to you. For more information go to: https://www.cms.gov/nosurprises. Patients at Lokahi Life Center/ Lokahi Psychology are provided good faith estimates in their registration paperwork.

The federal Health Insurance Portability and Accountability Act (HIPAA), enacted in 1996, protects personal health information (PHI). In Florida, HB 1083 standardizes access to health care records for patients, residents and legal representatives. In Texas, The Texas Health and Safety Code 181.154 outlines access to records. Health Information to be released may include, but is not limited to, all records and other information regarding health history, treatment, hospitalization, tests, and outpatient care, and also educational records that may contain health information. As indicated on the form, specific authorization is required for the release of information about certain sensitive conditions, including: • Mental health records (excluding “psychotherapy notes” as defined in HIPAA at 45 CFR 164.501). • Drug, alcohol, or substance abuse records. • Records or tests relating to HIV/AIDS. • Genetic (inherited) diseases or tests (except as may be prohibited by 45 C.F.R. § 164.502).

Please provide a written request for records through portal secure messaging and notify our office of your request so that we may assist you to access your records through your portal in a timely manner.